The sale, purchase, and use of the products available on this site are subject to the Terms and Conditions of Use and Service
- The store may choose to accept, not accept or cancel your order in some cases, for example, if the product you want to purchase is not available, if the product is priced incorrectly, or if the order turns out to be fraudulent, the site will return what you paid for the orders that are not accepted or that are canceled.
- All content on the Site, including scripts, designs, graphics, logos, icons, images, interfaces, icons, software and trademarks, is the exclusive property of the Store and is subject to copyright protection.
- When purchasing or sending an e-mail if you agree to receive any e-mails or any notifications regarding the order.
- The site reserves the right to make any modifications or changes to its site and the policies and agreements associated with it, including the privacy policy as well as the document of terms and conditions of service and terms of replacement and return.
Policy of exchange and return of goods:
- All products are returned within a period not exceeding 7 days from the receipt of the order, and in order to preserve the quality of the product and the validity of preservation, it cannot be returned after that.
- In accordance with the laws of hygiene and public health, it is not possible to return or exchange any product that has been used or tried, even for one time only.
- In the event of a product defect or manufacturing error, it will be replaced after reporting it.
- Products of special offers, clearance offers and discounts cannot be returned unless there is a defect in the product.
- Shipping, delivery or transportation fees are not refundable, and these costs are the responsibility of the customer when returning or replacing.
- In all cases, the transportation, delivery or shipping charges shall not be returned when the customer desires to return or exchange after leaving the company"s warehouse.
- In the event of changing the course of the shipment by the customer, canceling the order, or placing wrong information such as the mobile number, email or delivery address, the customer shall bear the shipping costs and the consequent financial matters related to his shipment.
- After the shipment is delivered to the shipping company, Baroni store disclaims full responsibility for any delay outside the agreed period. In the event of delay, the shipping company is contacted to track and receive your order.
- When returning a product purchased via a credit card, the amount is returned in the same way to the credit card within 30 working days with deduction of the company’s cost of bank fees for the customer’s payment process and shipping fees, if any.
For cases in which products are not returned:
There are a number of specific cases in which a product cannot be returned:
- When submitting a return request after the specified time, which is 7 days from the date of receipt of the products.
- When the product has been used, damaged, or is not in the same condition you received it, or when the product"s safety tape is removed.
- Consumer products that have been used or installed.
- Products whose serial numbers have been tampered with or removed.
- Products without price tags, stickers, original packaging, or lack of any related accessories.
Customs duties and taxes:
The cost of your order does not include taxes and customs fees in your country, so you may need to pay additional fees depending on the procedures of the country.
How to return and exchange:
Please contact us via WhatsApp number 0580555080
Via the link: https://wa.me/966580555080
During working hours daily from 9 am to 4 pm from Sunday to Thursday, except for Friday and Saturday, and you can contact us via e-mail
[email protected].
The amount will be refunded after the damaged product reaches us and confirms its condition, and then the amount is transferred to your account.
How can I get my money back, if I receive an item that is not in the right shape or is damaged?
When you receive the item in a damaged condition or not similar to what was chosen from the site, you can then return the item to us in the same condition in which you received it and in the same original packaging at the time of receipt, within 7 days from the date of receipt. As soon as we receive the item, we will inspect it, and if it is found to be defective or damaged, we will immediately start the process of returning your money to you.
Security :
A two-year maintenance guarantee, and the customer bears the shipping costs for maintenance.
Maintenance and repair:
Barony is always keen to provide the best after-sales services to its customers in terms of maintenance, provision of spare parts and quality assurance of manufacture in line with the provisions of the Ministry of Commerce as follows:
- Commitment to guarantee the quality of manufacture of the product for a period of two years, except for accessories and accessories
- The repair time is a maximum of 15 days from the date of receiving the product from the shipping company for maintenance. Maintenance (not including the time required to provide the required spare parts and the time of shipping the product after maintenance)
- Providing rare spare parts within a maximum period of 14 days from the date of requesting the piece
- Commitment to a 30-day quality maintenance guarantee
- The obligation to respond to the customer’s complaints, provide the required data, update the customer with the complaint path within 5 days, and the final response to the complaint within a period not exceeding 30 days.
General exclusions not covered by the manufacturer"s warranty:
- Defects or malfunctions arising from consumer misuse, non-compliance with usage instructions, negligence, accidents, vandalism, maintenance work not in conformity with product recommendations, or negligence in performing maintenance.
- If the serial numbers have been tampered with or changed.
- Costs of replacing lost or worn parts (buttons, brushes, bulbs, batteries, etc..)
- Paint defects, scratches, and problems due to inaccurate, non-factory-licensed installations.
